Information on how we will get the bike to you.
Currently, we only ship within the mainland United Kingdom, excluding the Scottish Highlands and Northern Ireland. Maeving is a new, UK-based manufacturer, and for the moment, we're focused on establishing our bike and brand here on local soil. If yo
Delivery is free to any address in the UK mainland, excluding Northern Ireland and the Scottish Highlands. However, if we have to make multiple attempts to deliver your bike due to you not being available, you will incur an additional charge of £145.
The current average lead time for RM1s is 2 - 4 weeks, depending on demand. If you’d like to get an accurate current lead time you can contact our Customer Service Team for an update.
Yes, we can deliver to your home or office. We’ll need somewhere to park our Maeving van while our driver offloads your new bike and completes the handover. (Our vans are 2,82 metres in height.) Please note, if you choose to take delivery in a busy a
Once your order has been completed, our Assembly Team will begin building your bike from the ground up. As soon as a completion date has been set, our Delivery Team will send you an email to confirm the scheduled delivery date. If you are unavailable
Deliveries take place from Monday to Friday, between 8 AM and 7 PM. On occasion, we will deliver over weekends.
On the day of delivery, you’ll be given a time frame for when to expect us. You’ll also receive a tracking link via text and email, as well as a contact number for the Delivery Team. This enables you to check up on your delivery at any time. On arriv
If you live in a particularly difficult to reach location or our delivery volumes are particularly high, it may be that one of our dedicated motorcycle transporter partners will deliver your RM1. If this is the case, they may contact you directly to
Delivery takes place on a first-come, first-served basis. In order to optimise routes, we schedule our deliveries in advance and deliver to specific regions on specific days. If the initial delivery date communicated to you does not work, or if you w
If you've selected any additional accessories as part of your RM1 purchase (eg. batteries, chargers, locks or covers) you'll receive these with your bike delivery. After delivery, you may still purchase additional accessories; these will be delivered
If, at a later stage, you place a separate order for an additional battery, it will be scheduled as soon as possible for delivery by our team on one of their routes. Lead times for delivery of additional batteries may vary depending on availability.
It is not currently possible to do this, but if you have a number of time constraints, please contact our Customer Service Team to discuss an option that will work for you.
No, it is not possible to choose a specific delivery time. However, if you foresee any issues with your allocated date, please contact our Customer Service Team and we will work out a solution.